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Order Processing
We make every effort to ship the same business day for orders placed by 4pm Eastern Time. Orders placed after 4pm or on Saturday, Sunday or a national holiday will be shipped the next business day.
Please note that our warehouses do not ship on weekends, nor is Saturday or Sunday delivery available.
* Orders may be delayed by increased holiday business, out-of-stock items, or unforeseen difficulties. AlbanyHeadsets.com will make every attempt to meet your shipping deadlines.
Order Cancellation
If you must cancel an order for any reason, please e-mail us at service@albanyheadsets-inc.com. A cancellation request is no guarantee that the order will be stopped or cancelled. In some cases, we may not be able to cancel an order because it has already shipped. If this occurs, we will gladly accept a return consistent with our non-defective return policy, but we will not be able to refund the shipping and handling fees and you will be responsible for the return shipping to AlbanyHeadsets.com. We suggest that you use a reputable shipping carrier that issues tracking numbers, so that you can ensure that the item(s) is/are safely returned to our Returns Department.
Order Acceptance Policy
The advertisement of any product on this site does not constitute an offer to sell. Your order or receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. AlbanyHeadsets.com reserves the right at any time after receipt of your order to accept or decline your order. AlbanyHeadsets.com reserves the right at any time after the receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item.
Shipping
All shipping, billing and pricing errors must be reported within 7 days of receipt of shipment.
Shipping fees are non-refundable. Customer is responsible for all freight charges for unaccepted or refused delivery of shipments.
Backordered items are shipped at prices in effect when the item was ordered or current selling price, whichever is lower.
Damage/Claims
Damaged and missing item shipments must be reported to AlbanyHeadsets.com Customer Service within seven days from receipt of shipment. AlbanyHeadsets.com will initiate all freight claims with the carrier.
Due to fragile nature of product, TVs/monitors larger than 30” must be opened and inspected prior to accepting the shipment. Damage claims will not be paid unless damage is indicated on freight bill. All Plasma, LCD, HD-ILA and DLP products are opened for inspection purposes prior to leaving AlbanyHeadsets.com.
To ensure damage/claim credit, all damaged products, original packaging and outer shipping box must be returned to AlbanyHeadsets.com. For assistance, please contact AlbanyHeadsets.com Customer Service at (800) 989-6980.
Return Policy
A Return Merchandise Authorization (RMA) must be obtained prior to the return of any merchandise. Please contact AlbanyHeadsets.com Customer Service at service@albanyheadsets-inc.com to obtain return authorization.
RMA numbers are valid for 30 days.
Defective Returns are eligible for return within 30 days after the item has been delivered.
Non-defective opened items are not eligible for return for any reason.
Non-defective unopened items are accepted for return within 30 days. A restocking fee of 20% may be assessed.
Items showing signs of misuse or consumer abuse will not be accepted for return.
Custom Installation products that have been painted are not eligible for return.
Products must be returned complete with original parts and documentation along with the original manufacturer’s box/packaging.
All returns must be shipped freight prepaid and double boxed with the RMA number displayed on the outside of the shipping box along with the number of boxes being shipped back (i.e. 1 of 6, 2 of 6).
Return Policy Exceptions
Most TVs/monitors 30” or larger and projection products require in-field service repairs under manufacturer’s warranty. These products are not eligible for return. Please contact the appropriate manufacturer for troubleshooting and repair service.
Samsung TV’s 14” or larger do not qualify under normal AlbanyHeadsets.com Return Policy. Please contact Samsung at 1-800-SAMSUNG for service.
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